Outsourced Operations Director

Transforming Business Performance


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Operational Excellence

Your business operation is the essential element that delivers your product or service to the customer.  So achieving the optimum performance of people and processes enables you to attract and retain customers, and create the difference between you and your competitors.  Taking actions to improve business efficiency will enable you to control costs and improve profitability.  Secantor’s outsourced Operations Directors are experts in developing and implementing operations strategy, improving business processes, and building strong, accountable management teams to take responsibility for the day-to-day running of your business.

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Operations Strategy

As your business grows it becomes increasingly difficult keep a detailed eye on the performance of your operations.  The processes, systems and operational structure you started with are likely to become outgrown as you grow.  A Secantor Operations Director brings a wealth of experience in creating and delivering a bespoke operations strategy centred on your business plan that will enable you to grow profitably, and empower your staff to deliver results.

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Business Process Improvements

With the benefit of being an independent fresh pair of eyes, a Secantor Operations Director will undertake a thorough review of your operational systems and processes. This will be supported by data analysis, obtained either from your existing systems or collected as part of the review to identity opportunities to improve business efficiency. Existing processes will be improved or redesigned and new processes introduced to most efficiently align your operations to deliver what your customers demand. Finally, you can rely on your Secantor Operations Director to document your new processes, train your staff and monitor performance to ensure you achieve the expected improvements.

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Build An Accountable Management Team

In most cases, it’s the strength of the staff team that is crucial to overall business performance. But as your team grows it can be difficult to manage them effectively. The solution is a strong, accountable team of managers to oversee the day-to-day running of your business so that you can focus on mid to long-term challenges. Secantor Operations Directors have decades of experience in building, developing and empowering teams. We will help you to clarify and assign roles & responsibilities, delegate tasks effectively, develop strength & breadth in your management team, and hold them to account in delivering business goals. We also work with specialist HR & training partners that we can engage to provide support where required.

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“Secantor has been instrumental in helping us secure our future, bringing great insight, experience and expertise to the management team. Our Secantor Executive has integrated perfectly into our senior team and with a fresh approach and external perspective has helped us transform the business.”

Mark - Managing Director Manufacturing Company


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Achieving Your Goals

Whatever the nature of your business, our Operations Director makes sure you have clear goals and expectations in place, and everyone understands the part they play in achieving targets. We'll help to establish Key Performance Indicators (KPIs) and work with you and your team to ensure you stay on track with your plans. Where targets are not achieved, our Operations Director will help to identify and implement actions to improve performance. There are times where every business will experience underperformance or attendance problems with a specific individual. Secantor’s Operations Directors are experienced in mentoring your managers in performance management to address these situations effectively.

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Why Use An Outsourced Operations Director?

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You have probably grown your business extremely well whilst directing and managing operations yourself.  However, a time comes for every business where existing processes and management structures are outgrown and an operations strategy with optimised processes, systems and structures is required to continue growing profitably and sustainably.  That’s where a specialist Operations Director can make a real difference.  Using an outsourced Operations Director makes great financial sense because you benefit from a high-calibre expert with considerable experience but you only pay for what you use.  And because we work in many industries with lots of other businesses, you benefit from a broader independent perspective and the sharing of best practice from elsewhere.

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What Does An Operations Director Do?

A Secantor Operations Director can make a big impact in a short space of time.  With Secantor improving your business processes and efficiency not only do you get excellent results, but it also releases you to focus on growing your business.  We provide a full range of Operations Director services that are tailored to fit you and your business including:

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  • ● Developing and implementing an operations strategy designed around your business plan.

    ● Designing and improving business processes.

    ● Implementing Key Performance Indicators and helping you to stay on track with your goals.

    ● Extracting and analysing data for use in business decision-making.

    ● Setting clear roles, responsibilities and operational structures to ensure everyone is working together to achieve business goals.

    ● Building strong accountable management teams to oversee the day-to-day operations of the business. This releases you to spend your time more strategically ‘on your business’ rather than ‘in your business’.

    ● Helping you to delegate effectively.

    ● Holding your people to account in delivering their responsibilities.

How Do I Recruit an Outsourced Operations Director?

Organising outsourced Operations Director services with Secantor is easy - simply get in touch and we'll manage the rest.  As well as providing operations specialists, we can improve your business with Non-Executive Director and Finance Director services too, so why not take a look at the other pages of our website to see how we can help you in more ways than one?

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Our Services

Secantor provides expert financial and management support to SME owners and directors. Our commercially experienced team covers the following roles

 

NON-EXECUTIVE DIRECTOR

Strategic support and experience to guide you as you make decisions and build value in your business. A NED acts as a sounding-board for your ideas, improves business performance, holds you and your team to account and helps you achieve a successful exit

  • ✓ Strategic business planning

    ✓ Support strategic decision-making

    ✓ Set business goals and objectives

    ✓ Rejuvenate struggling businesses

    ✓ Manage growth effectively

    ✓ Implement best practice

    ✓ Sounding board for your ideas

    ✓ Set and communicate vision

    ✓ Hold you & your team to account

    ✓ Build an effective management team

FINANCE DIRECTOR

Expert financial leadership from a commercially experienced, qualified accountant. An FD will create financial plans, report your monthly performance against budget and interpret the figures to help you make sound decisions & improve profitability

  • ✓ Expert financial advice

    ✓ Interpret financial results a support decisions

    ✓ Develop & oversee your finance team

    ✓ Improve profitability & control costs

    ✓ Prepare management accounts

    ✓ Create 3-5 year financial plan

    ✓ Budget setting

    ✓ Source appropriate funding

    ✓ Cashflow forecasting & management

    ✓ Prepare reports & commentaries for your bank

OPERATIONS DIRECTOR

Strategic operational leadership to transform your people and business processes to improve efficiency and profitability. A Operations Director helps you build a strong management team, delegate operational actions and improve business performance

  • ✓ Develop strength in your management team

    ✓ Establish key performance indicators (KPIs)

    ✓ Hold people accountable to achieve results

    ✓ Process and quality improvement

    ✓ Help you delegate effectively

    ✓ Create clear job descriptions

    ✓ Identify and recruit talent

    ✓ Implement robust operational systems

    ✓ Establish clear goals and expectations

    ✓ Enable your team to achieve excellence

 

READ OUR LATEST CASE STUDIES

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Free Business Review

No two businesses are the same. This is why we offer a free business review. We can arrange an initial chat with one of our experts to get things started. Then a couple of our team members will visit you to listen to the story of your business. From this meeting, we’ll be able to provide you with some interesting insights into your business from our independent experience. This will allow you to see how we work and help us to select the right expert for your business. Contact us to book a free consultation.

Why not read one of our short case studies to learn about Secantor's impact.

“We will never forget your huge contribution to Montezuma’s and your constant support, encouragement and all the board room laughs. Thank you for everything!” - Helen Pattinson, MD & Co-founder of Montezuma’s Chocolates

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Talk to us about your business goals

BOOK A CALL WITH PAUL

Paul Gibbins Secantor

Paul Gibbins

Use the calendar to instantly book a 30-minute online meeting with Paul to share your story and find out:

  • How we can help you achieve your business goals

  • How you can improve the value of your business

  • And get useful, actionable tips & advice

What Makes a Successful SME Business?

Guide for Essential Practices of Successful SMEs

Over the last 20 years, Secantor has helped hundreds of SME businesses to fulfil their potential. In this short guide we showcase the essential practices that all successful owners & directors should adopt.

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